Denied the R370 SASSA SRD grant? Follow this 2025 checklist before lodging an appeal

The South African Social Security Agency (SASSA) Social Relief of Distress (SRD) grant has been a crucial financial support for millions.

if your SRD application for the February 2025 schedule has been declined, the appeal process offers a second chance. However, it’s essential to follow the correct process and ensure all requirements are met before submitting an appeal.

SRD application checklist for 2025

While many people have already received confirmation from SASSA regarding their upcoming payments and are aware of their status, this isn’t the case for everyone. Some applicants may find their applications unsuccessful for various reasons, while others may not have received any notification from SASSA or their bank about their payment status.

If this applies to you, now is the perfect time to revisit the process, double-check your application, and ensure that all the steps are completed correctly for your next attempt.

Who Qualifies?

Start by understanding what the COVID-19 Social Relief of Distress (SRD) Grant is intended for and whether you meet the eligibility criteria.

The SRD Grant is administered under Section 32 of the Social Assistance Act, 2004 (Act No. 13 of 2004), with approval from the Minister of Finance.

This grant is designed to assist South African citizens, refugees, asylum seekers, and special permit holders aged between 18 and 60 years.

To qualify, you must meet the following four key requirements:

• You must have insufficient means to earn a living
• You should not be receiving any form of social grants 
• You should not be contributing to or eligible for UIF payment
• You should not have financial support from any other source
• Your bank account balance must not exceed R624 at the time of application.

To enable SASSA to consider your application, you need to confirm the below information:

• They have read and accepted the clauses in the declaration and consent documents
• Personal details
• Mobile number (cell phone number)
• Employment information and lifestyle sustainability information
• Banking information

Step-by-step guide for rejected SRD applications for the new year (2025)

1. Verify submission of documents
   Applicants must confirm they have read and accepted the clauses in the Declaration and Consent Documents. Once completed, click “Submit” and check for a confirmation message to ensure your application was submitted successfully.
2. File an Appeal for Each Month
   If your application is rejected, you must submit a separate appeal for each month you disagree with SASSA’s decision. Appeals must be lodged promptly.
3. Appeal Outcome Timeline
   The Independent Tribunal will review your appeal and inform you of the outcome electronically. This process typically takes 60 to 90 days from the date the appeal is lodged.

What to Do if Your Payment Is Delayed

For those approved but not yet paid, it’s important to note that there is no fixed date for the disbursement of the R370 SRD grant. However, SASSA ensures that payments are backdated for all months you qualify.

Here’s how to follow up on delayed payments:

• Contact SASSA:
  • Phone: 0800 60 10 11
  • Email: grantenquiries@sassa.gov.za
  • WhatsApp: 082 046 8553
  • USSD/SMS Line: 1347737#
• Provide your ID number and full name for assistance.

Final tips for success

The appeals process is an opportunity to correct any misunderstandings in your application, but preparation is key. Double-check your documents and eligibility before submitting an appeal.

Millions rely on the SRD grant as a lifeline. Staying informed and proactive about your application or appeal status can help you secure the support you need and navigate the process with confidence.

For the latest updates on the children’s SASSA grants for the New Near (2025), click here.