Applying for the South African Social Security Agency (SASSA) Child Support Grant can be a lifeline for millions of families.
However, applications are frequently denied or payments suspended due to avoidable mistakes. Here are the top five reasons for rejections and how to fix them:
1. Incorrect or outdated banking details
SASSA suspends payments if bank details do not exactly match their records. Even minor discrepancies (e.g., a missing middle name) can trigger issues.
SOLUTION:
Step 1: Update your banking details in person at your nearest SASSA office.
→ Find your nearest SASSA office here: SASSA Branch Locator.
Step 2: If your bank account name differs from your ID, submit a sworn affidavit signed by a Commissioner of Oaths (e.g., at a police station or lawyer’s office).
Note:
✅ Keep your SASSA receipt as proof of updated details.
⚠️ SASSA officials cannot act as Commissioners of Oaths for affidavits.
2. Failure to collect for three consecutive months
Uncollected grants lapse after three months. SASSA assumes the caregiver no longer needs the support.
SOLUTION:
- Collect your grant monthly. If unable, notify SASSA immediately with proof (e.g., medical certificates) to prevent suspension.
3. Overlooking changed circumstances
Grants auto-cancel if:
- The child turns 18.
- The child is admitted to a state institution.
- The child or caregiver dies.
- The child leaves South Africa.
SOLUTION:
- Report changes within 10 days to SASSA. For deceased caregivers, heirs must submit a death certificate to transfer the grant.
4. Incomplete or incorrect documentation
Missing or mismatched documents (IDs, birth certificates, custody proofs) are a top rejection cause.
SOLUTION:
- Submit all required documents:
- Your ID and the child’s birth certificate.
- School reports, clinic cards, or baptismal certificates (if birth certificates are unavailable).
- Marriage certificates, divorce court orders, or death certificates (if applicable).
- Proof of income and maintenance received for the child.
- Complete the application form only in the presence of a SASSA official.
5. Income declaration errors
SASSA uses a means test to assess eligibility. Underreporting income, failing to declare maintenance, or omitting spouse earnings leads to rejection.
SOLUTION:
- Declare all income sources, including informal earnings, maintenance, or spousal support.
- Provide:
- Recent payslips or sworn affidavits for informal work.
- Bank statements or court orders for maintenance payments.
How to appeal a denied SASSA application
If rejected, SASSA will send a letter explaining the reason. Follow these steps:
- Request Reconsideration: Submit a written appeal to SASSA within 90 days of rejection. Include new evidence (e.g., missing documents).
- Independent Tribunal Appeal: If unsuccessful, escalate to the Independent Tribunal for Social Assistance Appeals.
Documents required for appeals:
- Your ID and the child’s birth certificate.
- Proof of income, maintenance, or custody.
- SASSA rejection letter.
ALSO READ: Denied the R370 SASSA SRD grant? Follow this 2025 checklist before lodging an appeal
Key takeaways
- Double-check banking details and update SASSA immediately on changes.
- Collect grants monthly or notify SASSA of delays.
- Submit all documents upfront, including income proofs.
- Report life changes (e.g., child turning 18) within 10 days.
- Appeal rejections promptly with supporting evidence.
Need Help? Contact SASSA:
- Helpline: 0800 60 10 11
- Website: www.sassa.gov.za
