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Top travel agencies working hard to accommodate affected SAA ticket holders

Top travel agencies are taking steps to allay clients' anxiety following the cancellation of 38 domestic and international flights by the cash-strapped South African Airways (SAA)

While the SAA says it’s doing everything possible to stay afload ahead of any further capital investment, major travel agencies, among them Flight Centre Travel Group (FCTG) and FCM Travel Solutions, are taking steps to allay growing clients’ anxiety and new consumer fear over the situation. 

This follows the national carrier’s announcement on Tuesday that it had cancelled 28 domestic and 10 international flights – between January 20 and 24 – in a bid to cut costs and ‘optimise the airline’ ahead of the planned R2bn cash injection from National Treasury.

The shock news comes over a month after several travel agencies and insurers, including FCTG, Hollard Group and Travel Insurance Consultants, took the decision to cut ties with SAA.

In a statement issued to NOWinSA Tuesday, FCTG said its customers remain their top priority, and as such are “working through the night to advise, assist and re-accommodate any affected passengers where possible.”

The Group said it is monitoring the situation, “while awaiting official confirmation from SAA with regards to its flight situation.”

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Tankiso Komane
Tankiso Komane
A Tshwane University of Technology journalism graduate, Tankiso Komane has a vast experience in print & broadcast media business and has worked for some of the country’s biggest daily newspapers, including The Sowetan, The Citizen, The Times, and The New Age. Through her varied work as a journalist, notably as a copywriter for SABC1 (On-Air promotions) and as a publicist for Onyx Communications, she has developed an in-depth understanding of the nature of the media business and how to use it for the purpose of exposure. Her expertise in journalism across various disciplines, coupled with a good reputation, has laid the foundation of a new kind "trust in Journalism" as the media ecosystem continues to digitally evolve.
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